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Come Join The Team!

Come Join The Team!

Come join an amazing team on a mission to make a difference! We just opened up two new positions on our #customersuccess team to help support our rapidly growing portfolio of #enterprise clients with InStride's Strategic Enterprise Education platform. #hiring

New Year = New Adventure!

New Year = New Adventure!

By Durand Vadnais Thrilled to share that I'll be leading Customer Success for InStride - the premier provider of Strategic Enterprise Education. InStride has been named a Fortune Impact 20 company boasting an incredible product, amazing team - and a revolutionary...

SugarCRM acquires Node

SugarCRM acquires Node

By Durand Vadnais I'm beyond excited to share that after nearly 4 years of working with Node.io to accelerate opportunity discovery through true deep-learning AI, we have been acquired by SugarCRM! What an amazing journey. I'm proud and grateful to have been part...

100% Remote

100% Remote

By Durand Vadnais Today marks exactly 60 days since we shut down our amazing offices in #SanFrancisco and went 100% remote. The kick-ass Node team had already been sheltering-in-place for two months per the early recommendation of our CEO Falon Fatemi, and given...

$39M ROI = Renewal

$39M ROI = Renewal

I'm happy to say that our team closed-out an amazing finish to CY 2019,  achieving 100% renewal in Q4 with two sizeable Enterprise agreements in-flight - whew! How did we do it? Doubling-down on partnerships with key stakeholders - helping them to become absolute...

CS+ Business Operations

CS+ Business Operations

After helping Node deliver world-class customer success for nearly 3 years - our CEO has asked if I would be interested in leading Business Operations affectionately known as "BizOps" together with Customer Success! The updated responsibilities make sense for our...

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SuccessSherpa™ is your guide to delivering SaaS Customer Success (and my personal blog). Thank you for visiting!

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Durand Vadnais

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