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Bringing the Team together
Bringing the Team together

Bringing the Team together

Spending quality time together celebrating successes as a team is just as critical as revisiting those areas that need improvement. Like any relationship - all work and no play is a recipe for...

Customer Focused Events
Customer Focused Events

Customer Focused Events

Our team had an amazing time talking with customers and partners at Node.o's exclusive "Predict the Future" event this week on the top floor of The Battery in San Francisco. and Yes, that's Mark Cuban - one of our earliest investors and biggest Node fans. I finally...

Gainsight Pulse 2019!
Gainsight Pulse 2019!

Gainsight Pulse 2019!

Another year of Gainsight Pulse, and another year of massive growth in Customer Success. So I literally haven't had a moment to put together an article on top take-aways so.... Please read this instead from my excellent colleague Jess Osborn!  ...

Customer Success @ SaaStr Annual
Customer Success @ SaaStr Annual

Customer Success @ SaaStr Annual

By Durand Vadnais I’m thrilled to see the many Customer Success focused talks, partners, solutions and a dedicated Happy Hour this year at SaaStr. They even had a spot for Customer Success under job function while plugging in my badge info! Here is a quick guide to...

Highlights from CS Meetup 2019
Highlights from CS Meetup 2019

Highlights from CS Meetup 2019

By Durand Vadnais The 2019 Kick-Off for the Customer Success Meetup was a tremendous success Wednesday night, scoring on both turn-out and topic. Our official count was 347 attendees squeezed into the back-half an inviting space at General Assembly, San Francisco -...

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SuccessSherpa is my blog where I curate advice, resources, and interesting news from the world of SaaS Customer Success
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Durand Vadnais


 

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