As the dust settles on 2022 … a few KPIs
While we are already deep into Q1 - taking a quick moment to reflect on the team's amazing work from 2H 2022 and share a few #KPIs my colleagues in #customersuccess and #leadership may appreciate:
Holiday party with Enterprise Success Team
OK so clearly my timing was a little off for the 'silly face', or maybe I was about to sneeze, regardless as we are racing through these final weeks of 2022
1H Offsite for the Customer Success Team
What an amazing 1H offsite (in-person) last week! We kicked-off with a “Shape the Future” team-building at ThrowClayLA, shifted into dedicated #customersuccess team time
First flight in 16 months
First flight in 16 months---->headed to meet the amazing team at InStride for the first time...even though we've been working together for 6 months!!
Come Join The Team!
Come join an amazing team on a mission to make a difference! We just opened up two new positions on our #customersuccess team to help support our rapidly growing portfolio of #enterprise clients with InStride's Strategic Enterprise Education platform. #hiring
New Year = New Adventure!
By Durand Vadnais Thrilled to share that I'll be leading Customer Success for InStride - the premier provider of Strategic Enterprise Education. InStride has been named a Fortune Impact 20 company boasting an incredible product, amazing team - and a revolutionary...
SugarCRM acquires Node
By Durand Vadnais I'm beyond excited to share that after nearly 4 years of working with Node.io to accelerate opportunity discovery through true deep-learning AI, we have been acquired by SugarCRM! What an amazing journey. I'm proud and grateful to have been part...
By Durand Vadnais Today marks exactly 60 days since we shut down our amazing offices in #SanFrancisco and went 100% remote. The kick-ass Node team had already been sheltering-in-place for two months per the early recommendation of our CEO Falon Fatemi, and given...
$39M ROI = Renewal
I'm happy to say that our team closed-out an amazing finish to CY 2019, achieving 100% renewal in Q4 with two sizeable Enterprise agreements in-flight - whew! How did we do it? Doubling-down on partnerships with key stakeholders - helping them to become absolute...
CS+ Business Operations
After helping Node deliver world-class customer success for nearly 3 years - our CEO has asked if I would be interested in leading Business Operations affectionately known as "BizOps" together with Customer Success! The updated responsibilities make sense for our...