Durand Vadnais’ Post

🚨 #hiringalert 🚨 Hello LinkedIn friends and Happy Holidays! I'm working with a colleague on an 'under-the-radar' search for an amazing #customersuccessmanager role with a high-growth AI start-up - #hybrid and located in the greater #sanfrancisco Bay Area. Ideal candidate = 3+ years of experience in #socialmedia /digital media management, or #growthmarketing /performance advertising. Please like/comment for your networks - and ping me directly to skip the line 🚀 #customersuccess #customerexperience

👉 new #hiring alert!! 👈 - for those in my network experienced working with major retailers on the ops platform/tech side (supply chain, inventory, POS/customer-facing apps). Rapid-growth #startup looking for a Director/Head of #customersuccess . #remotework opportunity. Please share 🙏 https://lnkd.in/gAKeeHT8

Outstanding time learning from the best in #customersuccess at #Pulse2023 #sanfrancisco last week!! Some of my favorite sessions and discussions (thanks to these leaders!): •Digital Strategies to achieve more with less Nikki Bishop •Showcasing ROI of CS to your CFO Alka Tandan Kellie Capote •Macro Trends and how CS leaders are responding- Greg Fiore, Bain & Co •Scalable self-serve that drives digital CS Ashvin Vaidyanathan •Change Leadership: Harvard Business Publishing- Kate Peter Exhibition floor had valuable partner tech/platform around: #onboardingexperience, #customertraining, #advocacy, #value recognition, and direct customer #productexperience feedback.  Best part? Reconnecting in person with several longtime colleagues + making a few new friends Tulasi Ryali, Tessa Murphy Burke, Tonya Clemons Angelique Howell, Emilia D'Anzica, James Scott, Donna Weber

VERY excited to be minutes away from #gainsight #pulse2023 this morning to kick off two days of immersive learning + reconnecting with so many outstanding leaders in #customersuccess. Hope to see you soon!! #customerexperience #customeroperations #productexperience #clientsuccess #sanfrancisco

After nearly 2 1/2 years, today is my last day working with InStride When I started with this amazing company, we were still in the heart of the pandemic and InStride trusted me to do what I love - build and scale the #customersuccess team, process and tech to engage our SMB to #enterprise partners. Little did I know how challenging this would be almost entirely over Zoom for the first year. But as a team we crushed it! Retaining and growing our client business, changing the lives of tens of thousands of employees every day who now have access to corporate sponsored education. I am beyond #thankful for, and will 100% miss those who shared their passion, deep knowledge of #edTech, and #highereducation with me - those who strive to make the mission a success with our partners and InStride - a Fortune Change The World company for 2022, and a Fast Company Most Innovative for 2023.   What's next? I'll be taking a break this summer to spend time with my family before exploring new adventures.... #grattitude #thankyou Vivek Sharma, Jonathan Lau, Steve Green, Michelle Westfort Ed.D, Daniel J. Altobello, Lisa-Anne Ferris, Ph.D., Maryam Sohraby, Alan Schaffer, MBA, Anthony R. Uschold, Delil Martinez, Jamie Moon Ni, Karina, Maddie Keating, Ryan Mulholland #workforcedevelopment, #edtech, #clientexperience

February 22nd? While we are already deep into Q1 -  taking a quick moment to reflect on the team's amazing work from 2H 2022 and share a few #KPIs my colleagues in #customersuccess and #leadership may appreciate: #NPS for our corporate partner clients in 2022 landed at +81 (up from 70 in 2021, and 42 in 2020) w/ a 33% response rate We drove #NRR of 141% through close partnership with clients and other InStride teams to deliver additional strategic value #Timetovalue? InStride launched a massive Strategic Enterprise Education program for 3,000 Amazon DSPs and their 175,000 employees in 90 days from signature to live - thanks to so many, especially leaders Daniel J. Altobello, Lisa-Anne Ferris, Ph.D. and we stood-up a robust live support function + user engagement campaign in the same time Maryam Sohraby Courtney Picciolo Behrens Truly outstanding work by the #team, couldn't be more grateful for the effort + accomplishments from all, especially our strategic CSMs Alan Schaffer, MBA Anthony R. Uschold, Delil Martinez, Jamie Moon Ni, Karina Allen, Maddie Keating, Ryan Mulholland already doing it again for #2023goals

What an amazing 1H offsite (in-person) last week! We kicked-off with a “Shape the Future” team-building at ThrowClayLA, shifted into dedicated #customersuccess team time, cross functional team time, and tours of the new office with rooftop happy hour time! Thanks to so many @ InStride for making it happen, people and talent team + Jonathan Lau, Lisa-Anne Ferris, Ph.D., Maryam Sohraby, Isabella Gonzales, Elaine Williams,Alan S., Delil Martinez, Maddie Keating, Karina Allen,Jamie Moon Ni, Ryan Mulholland. #clientsuccess #enterprise #learninganddevelopment #workforceeducation #benefitsstrategy #team #teambuilding

quick #tbt pic with a few of the amazing #enterprise #customersuccess #team members I get to work with every day (during brief Covid reprieve) @ InStride rooftop happy hour Alan S. Conor Fraher; Karina Allen, Ryan Mulholland. Ready for more in-person time in 2022 to include Maddie Keating Delil Martinez!! Photo thanks to Gabriel Perez

Come join an amazing team on a mission to make a difference!! We are growing exponentially and just opened a Sr. Success Manager position to help drive impact with #enterprise clients leveraging InStride's Enterprise Education platform. #hiring #customersuccess  Share with your network, or send me a note if interested!