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Key Takeaways from Pulse 2018

Key Takeaways from Pulse 2018

By Durand Vadnais Alright, for anyone who attended Pulse 2018, you already know that distilling this event to a few key takeaways is probably impossible, however I'll share a few highlights that struck me. Customer Success continues to grow at an impressive clip....

3 Keys to Hiring Customer Success
3 Keys to Hiring Customer Success

3 Keys to Hiring Customer Success

By Durand Vadnais - Over the last year I've read many a great article on what it takes to identify the ideal candidate for a customer success role - the art and science, the tasks vs the strategy - many wise words. The truth is this is a complex challenge we all...

We are winning!
We are winning!

We are winning!

Great short segment from a larger Customer Success Stories piece we pulled together to share at our company all-hands (with a cameo from yours truly of course and the excellent John Sheffield who I apparently didn't let get a word-in!) Massive success driving ROI...

Customer Case Study
Customer Case Study

Customer Case Study

The results of our partnership with customer Turtle Wax to produce a case-study highlighting the importance of rich content in SEO and consumer engagement.

Welcome!
SuccessSherpa is my personal blog & advisory brand – delivering Customer Success + Business Operations Excellence
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Durand Vadnais

 

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