Blog

By Durand Vadnais We’ve all been hearing a lot about “strategic conversations” lately. It’s a nice sounding buzz phrase, but what does it actually mean when it comes to customer success? Strategy vs. Tactics A strategic conversation is about why, rather than the...

By Durand Vadnais Alright, for anyone who attended Pulse 2018, you already know that distilling this event to a few key takeaways is probably impossible, however I'll share a few highlights that struck me. Customer Success continues to grow at an impressive clip....

By Durand Vadnais - Over the last year I've read many a great article on what it takes to identify the ideal candidate for a customer success role - the art and science, the tasks vs the strategy - many wise words. The truth is this is a complex challenge we all...

Can software vendors and other companies identify more opportunities to grow and deliver value by taking a fresh look at customer success in 2018?

A few customer success team members looking sharp and ready to drive ROI in 2018!

By Pat Phelan, Brandwatch I don't think there's ever been a more exciting time to be involved in Customer Success. It's an incredibly dynamic, diverse discipline with significant challenges, significant opportunity and significant responsibility as Customer...

I am super excited to share that I will be leading, building and scaling customer success while working with an amazing team at Node.io! Node enables users of business applications to see into the future. Powered by Artificial Intuition™ technology, Node is the first AI-as-a-service platform democratizing powerful machine learning for sales, marketing and product teams.