Durand Vadnais’ Post

🚨 #hiringalert 🚨 Hello LinkedIn friends and Happy Holidays! I'm working with a colleague on an 'under-the-radar' search for an amazing #customersuccessmanager role with a high-growth AI start-up - #hybrid and located in the greater #sanfrancisco Bay Area. Ideal candidate = 3+ years of experience in #socialmedia /digital media management, or #growthmarketing /performance advertising. Please like/comment for your networks - and ping me directly to skip the line 🚀 #customersuccess #customerexperience

👉 new #hiring alert!! 👈 - for those in my network experienced working with major retailers on the ops platform/tech side (supply chain, inventory, POS/customer-facing apps). Rapid-growth #startup looking for a Director/Head of #customersuccess . #remotework opportunity. Please share 🙏 https://lnkd.in/gAKeeHT8

Outstanding time learning from the best in #customersuccess at #Pulse2023 #sanfrancisco last week!! Some of my favorite sessions and discussions (thanks to these leaders!): •Digital Strategies to achieve more with less Nikki Bishop •Showcasing ROI of CS to your CFO Alka Tandan Kellie Capote •Macro Trends and how CS leaders are responding- Greg Fiore, Bain & Co •Scalable self-serve that drives digital CS Ashvin Vaidyanathan •Change Leadership: Harvard Business Publishing- Kate Peter Exhibition floor had valuable partner tech/platform around: #onboardingexperience, #customertraining, #advocacy, #value recognition, and direct customer #productexperience feedback.  Best part? Reconnecting in person with several longtime colleagues + making a few new friends Tulasi Ryali, Tessa Murphy Burke, Tonya Clemons Angelique Howell, Emilia D'Anzica, James Scott, Donna Weber

VERY excited to be minutes away from #gainsight #pulse2023 this morning to kick off two days of immersive learning + reconnecting with so many outstanding leaders in #customersuccess. Hope to see you soon!! #customerexperience #customeroperations #productexperience #clientsuccess #sanfrancisco

After nearly 2 1/2 years, today is my last day working with InStride When I started with this amazing company, we were still in the heart of the pandemic and InStride trusted me to do what I love - build and scale the #customersuccess team, process and tech to engage our SMB to #enterprise partners. Little did I know how challenging this would be almost entirely over Zoom for the first year. But as a team we crushed it! Retaining and growing our client business, changing the lives of tens of thousands of employees every day who now have access to corporate sponsored education. I am beyond #thankful for, and will 100% miss those who shared their passion, deep knowledge of #edTech, and #highereducation with me - those who strive to make the mission a success with our partners and InStride - a Fortune Change The World company for 2022, and a Fast Company Most Innovative for 2023.   What's next? I'll be taking a break this summer to spend time with my family before exploring new adventures.... #grattitude #thankyou Vivek Sharma, Jonathan Lau, Steve Green, Michelle Westfort Ed.D, Daniel J. Altobello, Lisa-Anne Ferris, Ph.D., Maryam Sohraby, Alan Schaffer, MBA, Anthony R. Uschold, Delil Martinez, Jamie Moon Ni, Karina, Maddie Keating, Ryan Mulholland #workforcedevelopment, #edtech, #clientexperience

February 22nd? While we are already deep into Q1 -  taking a quick moment to reflect on the team's amazing work from 2H 2022 and share a few #KPIs my colleagues in #customersuccess and #leadership may appreciate: #NPS for our corporate partner clients in 2022 landed at +81 (up from 70 in 2021, and 42 in 2020) w/ a 33% response rate We drove #NRR of 141% through close partnership with clients and other InStride teams to deliver additional strategic value #Timetovalue? InStride launched a massive Strategic Enterprise Education program for 3,000 Amazon DSPs and their 175,000 employees in 90 days from signature to live - thanks to so many, especially leaders Daniel J. Altobello, Lisa-Anne Ferris, Ph.D. and we stood-up a robust live support function + user engagement campaign in the same time Maryam Sohraby Courtney Picciolo Behrens Truly outstanding work by the #team, couldn't be more grateful for the effort + accomplishments from all, especially our strategic CSMs Alan Schaffer, MBA Anthony R. Uschold, Delil Martinez, Jamie Moon Ni, Karina Allen, Maddie Keating, Ryan Mulholland already doing it again for #2023goals

OK so clearly my timing was a little off for the 'silly face', or maybe I was about to sneeze, regardless as we are racing through these final weeks of 2022- I’m just super grateful for this amazing team of pros that I get to work with every day. When passion for our #InStride mission meets #customersuccess excellence, it’s nothing short of pure #magic. Merry Christmas, Happy Holidays and deep appreciation for Alan Schaffer, MBA Anthony R. Uschold, Delil Martinez, Jamie Moon Ni, Karina Allen, Maddie Keating, Ryan Mulholland. and our fearless COO Jonathan Lau #team #grateful #customerexperience #impact

What an amazing 1H offsite (in-person) last week! We kicked-off with a “Shape the Future” team-building at ThrowClayLA, shifted into dedicated #customersuccess team time, cross functional team time, and tours of the new office with rooftop happy hour time! Thanks to so many @ InStride for making it happen, people and talent team + Jonathan Lau, Lisa-Anne Ferris, Ph.D., Maryam Sohraby, Isabella Gonzales, Elaine Williams,Alan S., Delil Martinez, Maddie Keating, Karina Allen,Jamie Moon Ni, Ryan Mulholland. #clientsuccess #enterprise #learninganddevelopment #workforceeducation #benefitsstrategy #team #teambuilding

quick #tbt pic with a few of the amazing #enterprise #customersuccess #team members I get to work with every day (during brief Covid reprieve) @ InStride rooftop happy hour Alan S. Conor Fraher; Karina Allen, Ryan Mulholland. Ready for more in-person time in 2022 to include Maddie Keating Delil Martinez!! Photo thanks to Gabriel Perez

Come join an amazing team on a mission to make a difference!! We are growing exponentially and just opened a Sr. Success Manager position to help drive impact with #enterprise clients leveraging InStride's Enterprise Education platform. #hiring #customersuccess  Share with your network, or send me a note if interested!