New Year = New Adventure!
By Durand Vadnais Thrilled to share that I’ll be leading Customer Success for InStride – the premier provider of Strategic Enterprise Education. InStride has been named a Fortune Impact 20 company boasting an incredible product, amazing team – and a...
SugarCRM acquires Node
By Durand Vadnais I’m beyond excited to share that after nearly 4 years of working with Node.io to accelerate opportunity discovery through true deep-learning AI, we have been acquired by SugarCRM! What an amazing journey. I’m proud and grateful to have...
100% Remote
By Durand Vadnais Today marks exactly 60 days since we shut down our amazing offices in #SanFrancisco and went 100% remote. The kick-ass Node team had already been sheltering-in-place for two months per the early recommendation of our CEO Falon Fatemi, and given the...
$39M ROI = Renewal
I’m happy to say that our team closed-out an amazing finish to CY 2019, achieving 100% renewal in Q4 with two sizeable Enterprise agreements in-flight – whew! How did we do it? Doubling-down on partnerships with key stakeholders – helping them to...
CS+ Business Operations
After helping Node deliver world-class customer success for nearly 3 years – our CEO has asked if I would be interested in leading Business Operations affectionately known as “BizOps” together with Customer Success! The updated responsibilities make...SuccessSherpa™ is your guide to delivering SaaS Customer Success (and my personal blog). Thank you for visiting!
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