Blog

New Year = New Adventure!

New Year = New Adventure!

By Durand Vadnais Thrilled to share that I’ll be leading Customer Success for InStride – the premier provider of Strategic Enterprise Education. InStride has been named a Fortune Impact 20 company boasting an incredible product, amazing team – and a...
SugarCRM acquires Node

SugarCRM acquires Node

By Durand Vadnais I’m beyond excited to share that after nearly 4 years of working with Node.io to accelerate opportunity discovery through true deep-learning AI, we have been acquired by SugarCRM! What an amazing journey. I’m proud and grateful to have...
100% Remote

100% Remote

By Durand Vadnais Today marks exactly 60 days since we shut down our amazing offices in #SanFrancisco and went 100% remote. The kick-ass Node team had already been sheltering-in-place for two months per the early recommendation of our CEO Falon Fatemi, and given the...
$39M ROI = Renewal

$39M ROI = Renewal

I’m happy to say that our team closed-out an amazing finish to CY 2019,  achieving 100% renewal in Q4 with two sizeable Enterprise agreements in-flight – whew! How did we do it? Doubling-down on partnerships with key stakeholders – helping them to...
CS+ Business Operations

CS+ Business Operations

After helping Node deliver world-class customer success for nearly 3 years – our CEO has asked if I would be interested in leading Business Operations affectionately known as “BizOps” together with Customer Success! The updated responsibilities make...
Bringing the Team together

Bringing the Team together

Spending quality time together celebrating successes as a team is just as critical as revisiting those areas that need improvement. I’ve found that spending more balanced time getting to know coworkers and particularly key customers on a personal level makes...

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