Resources

Customer Success @ SaaStr Annual
Customer Success @ SaaStr Annual

Customer Success @ SaaStr Annual

By Durand Vadnais I’m thrilled to see the many Customer Success focused talks, partners, solutions and a dedicated Happy Hour this year at SaaStr. They even had a spot for Customer Success under job function while plugging in my badge info! Here is a quick guide to...

Customer Success Books
Customer Success Reading List

Customer Success Reading List

I totally realize that finding time for reading is often a challenge, but you must make it happen!  Reading not only keeps you a life-long learner of new critical skills, but also enables you keep a healthy perspective on the day-to-day.
How to Calculate Churn
How to Calculate Churn

How to Calculate Churn

As any SaaS professional knows, churn is one of the single most important metrics in determining the day to day health of the business. Acquiring new customers is a costly affair, and the resulting growth is meaningless if you lose those customers. Calculating this...

Learn about Node.io
Learn about Node.io

Learn about Node.io

Node is the first AI-powered discovery engine that connects people with opportunity at massive scale. Node’s proprietary deep learning technology revolutionizes the online discovery process by making sense of the relationships between billions of people and...

Customer Case Study
Customer Case Study

Customer Case Study

The results of our partnership with customer Turtle Wax to produce a case-study highlighting the importance of rich content in SEO and consumer engagement.

Welcome!
SuccessSherpa is my blog where I curate advice, resources, and interesting news from the world of SaaS Customer Success
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Durand Vadnais


 

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