Resources
Customer Success @ SaaStr Annual
By Durand Vadnais I’m thrilled to see the many Customer Success focused talks, partners, solutions and a dedicated Happy Hour this year at SaaStr. They even had a spot for Customer Success under job function while plugging in my badge info! Here is a quick guide to...
Customer Success Reading List
How to Calculate Churn
As any SaaS professional knows, churn is one of the single most important metrics in determining the day to day health of the business. Acquiring new customers is a costly affair, and the resulting growth is meaningless if you lose those customers. Calculating this...
Learn about Node.io
Node is the first AI-powered discovery engine that connects people with opportunity at massive scale. Node’s proprietary deep learning technology revolutionizes the online discovery process by making sense of the relationships between billions of people and...
Expanding Brand Reach
Customer Case Study
