Resources

Customer Success @ SaaStr Annual
Customer Success @ SaaStr Annual

Customer Success @ SaaStr Annual

By Durand Vadnais I’m thrilled to see the many Customer Success focused talks, partners, solutions and a dedicated Happy Hour this year at SaaStr. They even had a spot for Customer Success under job function while plugging in my badge info! Here is a quick guide to...

Customer Success Books
Customer Success Reading List

Customer Success Reading List

I totally realize that finding time for reading is often a challenge, but you must make it happen!  Reading not only keeps you a life-long learner of new critical skills, but also enables you keep a healthy perspective on the day-to-day.
How to Calculate Churn
How to Calculate Churn

How to Calculate Churn

As any SaaS professional knows, churn is one of the single most important metrics in determining the day to day health of the business. Acquiring new customers is a costly affair, and the resulting growth is meaningless if you lose those customers. Calculating this...

We are winning!
We are winning!

We are winning!

Great short segment from a larger Customer Success Stories piece we pulled together to share at our company all-hands (with a cameo from yours truly of course and the excellent John Sheffield who I apparently didn't let get a word-in!) Massive success driving ROI...

Customer Case Study
Customer Case Study

Customer Case Study

The results of our partnership with customer Turtle Wax to produce a case-study highlighting the importance of rich content in SEO and consumer engagement.

Welcome!
SuccessSherpa is my personal blog & advisory brand – delivering Customer Success + Business Operations Excellence
Read full bio
 

   
 

Durand Vadnais

 

Pin It on Pinterest