Outstanding time learning from the best in #customersuccess at #Pulse2023 #sanfrancisco last week!! Some of my favorite sessions and discussions (thanks to these leaders!): •Digital Strategies to achieve more with less Nikki Bishop •Showcasing ROI of CS to your CFO Alka Tandan Kellie Capote •Macro Trends and how CS leaders are responding- Greg Fiore, Bain & Co •Scalable self-serve that drives digital CS Ashvin Vaidyanathan •Change Leadership: Harvard Business Publishing- Kate Peter Exhibition floor had valuable partner tech/platform around: #onboardingexperience, #customertraining, #advocacy, #value recognition, and direct customer #productexperience feedback. Best part? Reconnecting in person with several longtime colleagues + making a few new friends Tulasi Ryali, Tessa Murphy Burke, Tonya Clemons Angelique Howell, Emilia D'Anzica, James Scott, Donna Weber
It was nice meeting you in person Durand Vadnais
Durand Vadnais, it was wonderful to finally meet in person!
Great to meet you, Durand Vadnais!
Customer Success Management - Operations - Project Management
11moDurand Vadnais love the puppy pic! Hope all is well 😁