Thank you for visiting!
My name is Durand Vadnais, and I’m currently leading Customer Success for an exciting company called Node.io.
SuccessSherpa is my personal blog (and advisory brand) where I share work or interesting news while helping build customer success teams from $1M to $35M in ARR responsibility.
I started my career as a marketer where I learned much about how to distill value, and then ultimately grew into owning revenue retention and key strategic relationships with customers like eBay, HP, and Expedia. The incredible growth of the Customer Success field found me in 2014 – taking a role with Bazaarvoice (NYSE:BV) as the company scaled-up massive customer success initiatives to better engage strategic Enterprise brand and retail clients ($1M+ ARR). This was really an opportunity to leverage everything I had learned to work with many of the world’s top brands, and a very talented team to drive value.
Today, I’m back in start-up land working with an impressive, entrepreneurial leadership team helping “predict the future” with AI as a Service for Enterprise customers. I like to lead by example and enjoy coaching others on how to proactively drive advocacy with Enterprise customers.
I’m hopeful that my blog will help us get to know each other better and look forward to hearing from you!