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My name is Durand Vadnais, and I’m leading Customer Success for an exciting company called Node.io.
SuccessSherpa is my blog where I share advice, news, and helpful resources while helping scale customer success and services teams from $1M to $35M in ARR responsibility.
I started my career as a marketer where I learned much about how to distill value, and then ultimately grew into owning revenue retention and key strategic relationships with customers like eBay, HP, and Expedia. The incredible growth of the Customer Success field found me in 2014 – taking a role with Bazaarvoice (NYSE:BV) as the company scaled-up massive customer success initiatives to better engage strategic Enterprise brand and retail clients ($1M+ ARR). This was really an opportunity to leverage everything I had learned to work with many of the world’s top brands, and a very talented team to drive value.
Today, I’m back in start-up land with Node.io, working with an impressive, entrepreneurial leadership team and changing how brands and consumers discover each other. I like to lead by example and enjoy coaching others on how to proactively drive advocacy with Enterprise customers.
I’m hopeful that in time my humble little blog will become a valuable resource for others interested in enabling themselves or their teams for better Customer Success.