About

Thank you for visiting!

My name is Durand Vadnais, and I’m currently leading Customer Success + Business Operations for an exciting company called Node.io.

SuccessSherpa is your guide to delivering SaaS Customer Success. I share work or interesting news here (in my free time!?) while helping build customer facing operations from $1M to $50M in ARR responsibility.

I started my career as a marketer where I learned much about how to distill value, and then ultimately grew into owning revenue retention, P&L and key strategic relationships with customers like eBay, HP, and Expedia. The incredible growth of the Customer Success field found me in 2014 –  taking a role with Bazaarvoice (NYSE:BV) as the company scaled-up massive customer success initiatives to better engage strategic Enterprise brand and retail clients ($1M+ ARR). This was really an opportunity to leverage everything I had learned to work with many of the world’s top brands, and across core functional teams to drive value.

Today, I’m back in start-up land working with an impressive, entrepreneurial leadership team helping software “predict the future” with AI as a Service for Enterprise customers.  I like to lead by example leveraging two decades of real-world customer facing experience, and enjoy collaborating with others on how to best drive value with Enterprise customers.

I’m hopeful that my blog will help us get to know each other better and look forward to hearing from you!

Please do sign-up to join other customer success pros to receive the occasional post, or feel free to contact me directly should I be able to help you with anything at all!

 

 

 

Welcome!

SuccessSherpa™ is your guide to delivering SaaS Customer Success (and my personal blog). Thank you for visiting.

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Durand Vadnais

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