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About

Thank you for visiting!

SuccessSherpa is my personal website where I share work or interesting highlights while helping build MarTech customer success from $1M to $100M+ in ARR.

I spent the first decade of my career as a hands-on marketer where I learned much about how to generate awareness + interest at scale, and then ultimately grew into owning revenue retention, P&L and expansion of digital marketing related programs with key strategic clients like eBay, HP, and Expedia.

The fast growth of the Customer Success field found me in 2014 –  taking a role with Bazaarvoice (NYSE:BV) as leadership scaled-up to help brand and retail ecommerce clients with $1M+ in ARR achieve better results as a close partner in their digital marketing efforts.  We ultimately reduced gross churn to just 11% in under two years while also dramatically improving net retained revenue through value-add expansion efforts.

I’ve since gone on to build and scale teams, process, and technology for several marketing-related software companies including Node AI (acquired by Sugar CRM), and InStride – Strategic Enterprise Education with similar results.  Today, I’m working in a consulting/fractional capacity with select MarTech clients.

Please do sign-up to join others and receive the occasional post, or feel free to contact me directly should I be able to help you with anything at all!

 

 

 

Welcome!

SuccessSherpa™ is your guide to delivering SaaS Customer Success (and my personal blog). Thank you for visiting!

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Durand Vadnais

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