Insights from the front lines of Enterprise Customer Success

By Durand Vadnais Today marks exactly 60 days since we shut down our amazing offices in #SanFrancisco and went 100% remote. The kick-ass Node team had already been sheltering-in-place for two months per the early recommendation of our CEO Falon Fatemi, and given...

After helping Node deliver world-class customer success for nearly 3 years - our CEO has asked if I would be interested in leading Business Operations affectionately known as "BizOps" together with Customer Success! (I responded with an enthusiastic 'Yes!'). The...