Author: Durand Vadnais

SugarCRM acquires Node

By Durand Vadnais I’m beyond excited to share that after nearly 4 years of working with Node.io to accelerate opportunity discovery through true deep-learning AI, we have been acquired by SugarCRM! What an amazing journey. I’m proud and grateful to have...

100% Remote

By Durand Vadnais Today marks exactly 60 days since we shut down our amazing offices in #SanFrancisco and went 100% remote. The kick-ass Node team had already been sheltering-in-place for two months per the early recommendation of our CEO Falon Fatemi, and given the...

$39M ROI = Renewal

I’m happy to say that our team closed-out an amazing finish to CY 2019,  achieving 100% renewal in Q4 with two sizeable Enterprise agreements in-flight – whew! How did we do it? Doubling-down on partnerships with key stakeholders – helping them to...

CS+ Business Operations

After helping Node deliver world-class customer success for nearly 3 years – our CEO has asked if I would be interested in leading broader Business Operations affectionately known as “BizOps” together with Customer Success & Customer Operations!...

Bringing the Team together

Spending quality time together celebrating successes as a team is just as critical as revisiting those areas that need improvement. I’ve found that spending more balanced time getting to know coworkers and particularly key customers on a personal level makes...