Author: Durand Vadnais

Top 10 Customer Success Predictions for 2019

By Todd Eby, Chief Executive Officer, SuccessHACKER Recently we gathered a group of Customer Success executives and asked them about their Customer Success Predictions for 2019. As you can imagine, we had quite a lively and far ranging discussion about what we’ll see...

Insight Selling Is The New Solution Selling

by Falon Fatemi (+ a SuccessSherpa mention in Forbes!) In 2012, Harvard Business Review published a bold article entitled “The End of Solution Sales”. It declared that solution selling had become obsolete. The verdict was, in large part, founded on the argument that...

Customer Success Reading List

I absolutely realize that finding time for reading is often a challenge, but you must make it happen!  Reading not only keeps you a life-long learner of new critical skills, but also enables you keep a healthy perspective on the day-to-day.  This is my...

Key Takeaways from Pulse 2018

By Durand Vadnais Alright, for anyone who attended Pulse 2018, you already know that distilling this event to a few key takeaways is probably impossible, however I’ll share a few highlights that struck me. Customer Success continues to grow at an impressive...

Customer Success 2.0 – The New Growth Engine

By Charles Atkins, Shobhit Gupta, and Paul Roche Can software vendors and other companies identify more opportunities to grow and deliver value by taking a fresh look at customer success? In the mid-2000s, software-as-a-service (SaaS) vendors faced a major problem....