Author: Durand Vadnais

Team @ Office Warming Party

A few customer success team members at our long overdue office-warming party –  looking sharp and ready to drive ROI! We’ve been in this space for nearly 8 months, so we decided to combine an office warming + Series A success party all in one. Had a great...

6 Simple Strategies for Customer Success in SaaS

By Pat Phelan, Brandwatch I don’t think there’s ever been a more exciting time to be involved in Customer Success. It’s an incredibly dynamic, diverse discipline with significant challenges, significant opportunity and significant responsibility as...

Leading Customer Success @ Node

I am super excited to share with my #customersuccessfam that I will be leading, building and scaling customer success for Node.io! Node enables users of business applications to see into the future. Powered by Artificial Intuition™ technology, Node is the first...

We are winning!

Great short segment from a larger Customer Success Stories piece we pulled together to share at our company all-hands (with a cameo from yours truly of course and the excellent John Sheffield who I apparently didn’t let get a word-in!) Massive success driving...

Expanding Brand Reach

One of my presentation from the Bazaarvoice Inspire Roadshow! Inspire_Reach_Fall2016 from Durand...