After helping Node deliver world-class customer success for nearly 3 years – our CEO has asked if I would be interested in leading broader Business Operations affectionately known as “BizOps” together with Customer Success & Customer Operations!...
Spending quality time together celebrating successes as a team is just as critical as revisiting those areas that need improvement. I’ve found that spending more balanced time getting to know coworkers and particularly key customers on a personal level makes...
Our team had an amazing time talking with customers and partners at Node.io’s exclusive “Predict the Future” event this week on the top floor of The Battery in San Francisco. and Yes, that’s Mark Cuban – one of our earliest investors and...
Another year of Gainsight Pulse, and another year of massive growth in Customer Success. So I literally haven’t had a moment to put together an article on top take-aways… Please read this post instead from my excellent colleague and ex-BV alum Jess Osborn!...
We’ve all been hearing a lot about “strategic conversations” lately. It’s a nice sounding buzz phrase, but what does it actually mean when it comes to customer success? Strategy vs. Tactics A strategic conversation is about why, rather than the how of tactical...
By Durand Vadnais I’m thrilled to see the many Customer Success focused talks, partners, solutions and a dedicated Happy Hour this year at SaaStr. They even had a spot for Customer Success under job function while plugging in my badge info! Here is a quick guide to...