Blog

Highlights from CS Meetup 2019

By Durand Vadnais The 2019 Kick-Off for the Customer Success Meetup was a tremendous success Wednesday night, scoring on both turn-out and topic. Our official count was 347 attendees squeezed into the back-half an inviting space at General Assembly, San Francisco...

Top 10 Customer Success Predictions for 2019

By Todd Eby, Chief Executive Officer, SuccessHACKER Recently we gathered a group of Customer Success executives and asked them about their Customer Success Predictions for 2019. As you can imagine, we had quite a lively and far ranging discussion about what we’ll see...

Insight Selling Is The New Solution Selling

by Falon Fatemi (+ a SuccessSherpa mention in Forbes!) In 2012, Harvard Business Review published a bold article entitled “The End of Solution Sales”. It declared that solution selling had become obsolete. The verdict was, in large part, founded on the argument that...

Five Ways AI will Transform Customer Success

By Durand Vadnais Today, even the most experienced customer success teams rely on a little intuition and a whole lot of running around—talking with sales, finance, engineering, product, support, and so on—to discern each client’s status and build a systemic view of...

Customer Success Reading List

I absolutely realize that finding time for reading is often a challenge, but you must make it happen!  Reading not only keeps you a life-long learner of new critical skills, but also enables you keep a healthy perspective on the day-to-day.  This is my...

Strategy vs. Tactics: How to Build Customer Loyalty

By Durand Vadnais We’ve all been hearing a lot about “strategic conversations” lately. It’s a nice sounding buzz phrase, but what does it actually mean when it comes to customer success? Strategy vs. Tactics A strategic conversation is about why, rather than the how...