Blog

By Durand Vadnais Today marks exactly 60 days since we shut down our amazing offices in #SanFrancisco and went 100% remote. The kick-ass Node team had already been sheltering-in-place for two months per the early recommendation of our CEO Falon Fatemi, and given...

I'm happy to say that our team closed-out an amazing finish to CY 2019,  achieving 100% renewal in Q4 with two sizeable Enterprise agreements in-flight - whew! How did we do it? Doubling-down on partnerships with key stakeholders - helping them to become absolute...

After helping Node deliver world-class customer success for nearly 3 years - our CEO has asked if I would be interested in leading broader Business Operations affectionately known as "BizOps" together with Customer Success & Customer Operations! The updated...

Spending quality time together celebrating successes as a team is just as critical as revisiting those areas that need improvement. I've found that spending more balanced time getting to know coworkers and particularly key customers on a personal level makes work,...

Our team had an amazing time talking with customers and partners at Node.io's exclusive "Predict the Future" event this week on the top floor of The Battery in San Francisco. and Yes, that's Mark Cuban - one of our earliest investors and biggest Node fans. I...

Another year of Gainsight Pulse, and another year of massive growth in Customer Success. So I literally haven't had a moment to put together an article on top take-aways... Please read this post instead from my excellent colleague and ex-BV alum Jess Osborn!  ...

By Durand Vadnais The 2019 Kick-Off for the Customer Success Meetup was a tremendous success Wednesday night, scoring on both turn-out and topic. Our official count was 347 attendees squeezed into the back-half an inviting space at General Assembly, San Francisco -...

By Todd Eby, SuccessHACKER. Recently we gathered a group of Customer Success executives and asked them about their Customer Success Predictions for 2019. As you can imagine, we had quite a lively and far ranging discussion about what we’ll see happen in the coming year.