Blog

by Falon Fatemi (+ a SuccessSherpa mention in Forbes!) In 2012, Harvard Business Review published a bold article entitled “The End of Solution Sales”. It declared that solution selling had become obsolete. The verdict was, in large part, founded on the argument...

By Durand Vadnais Today, even the most experienced customer success teams rely on a little intuition and a whole lot of running around—talking with sales, finance, engineering, product, support, and so on—to discern each client’s status and build a systemic view of...

By Durand Vadnais We’ve all been hearing a lot about “strategic conversations” lately. It’s a nice sounding buzz phrase, but what does it actually mean when it comes to customer success? Strategy vs. Tactics A strategic conversation is about why, rather than the...

By Durand Vadnais Alright, for anyone who attended Pulse 2018, you already know that distilling this event to a few key takeaways is probably impossible, however I'll share a few highlights that struck me. Customer Success continues to grow at an impressive clip....

By Durand Vadnais - Over the last year I've read many a great article on what it takes to identify the ideal candidate for a customer success role - the art and science, the tasks vs the strategy - many wise words. The truth is this is a complex challenge we all...

Can software vendors and other companies identify more opportunities to grow and deliver value by taking a fresh look at customer success in 2018?

A few customer success team members looking sharp and ready to drive ROI in 2018!

By Pat Phelan, Brandwatch I don't think there's ever been a more exciting time to be involved in Customer Success. It's an incredibly dynamic, diverse discipline with significant challenges, significant opportunity and significant responsibility as Customer...