Blog

6 Simple Strategies for Customer Success in SaaS

By Pat Phelan, Brandwatch I don’t think there’s ever been a more exciting time to be involved in Customer Success. It’s an incredibly dynamic, diverse discipline with significant challenges, significant opportunity and significant responsibility as...

Leading Customer Success @ Node

I am super excited to share with my #customersuccessfam that I will be leading, building and scaling customer success for Node.io! Node enables users of business applications to see into the future. Powered by Artificial Intuition™ technology, Node is the first...

Expanding Brand Reach

One of my presentation from the Bazaarvoice Inspire Roadshow! Inspire_Reach_Fall2016 from Durand...

Customer Case Study

The results of our partnership with customer Turtle Wax to produce a case-study highlighting the importance of rich content in SEO and consumer engagement.   2016+01+NA+Turtle+Wax+Case+Study+dV6 from Durand...

Bazaarvoice Inspire Series

I’ve been lucky enough to host (2) workshops now for ~100 client stakeholders each as part of our Bazaarvoice Inspire series. This has proven to truly be one of the best ways to engage clients in a non-salesy (no offense), value-added way. Literally helping...